Sixt

Frequently asked questions

Where is SIXT located for car hire in Edinburgh city centre?

SIXT is located at OMNi, a central and convenient spot for car hire in Edinburgh city centre, close to key attractions, restaurants, and entertainment.

Is there parking available at the OMNi Centre for SIXT customers?

Yes, OMNi offers parking in Edinburgh city centre, including short-stay and overnight parking in Edinburgh, making car pick-up and drop-off simple.

What's included in my SIXT hire price?

Your SIXT hire price always includes the vehicle, a mileage package or unlimited mileage depending on your selection, third-party liability insurance, all local taxes, and 24/7 roadside assistance. Fuel, protection packages with a reduced excess, location fees depending on the pick-up point, and any other extras are charged separately.

Always included

- Your booked vehicle category, cleaned and ready for collection
- Mileage package or unlimited mileage depending on your selection (your confirmation shows the exact allowance)
- Third-party liability insurance
- 24/7 SIXT roadside assistance
- VAT

Not included
- Fuel – SIXT operates a full-to-full policy unless you select prepaid fuel
- Extras such as: additional driver, child seat, sat nav, winter tyres
- Young-driver surcharge
- Tolls and traffic fines
- Upgrades to higher protection packages

How do I book a SIXT hire car?

You can book a SIXT hire car in about two minutes: enter your dates and location on the website, choose your vehicle category and rate, confirm with a card – your confirmation arrives by email straight away.

Step 1 – Search
On the website, enter your pick-up and return location, dates and times. Click "Show cars".

Step 2 – Choose vehicle and rate
Filter by category, transmission, fuel or features. Choose Flexi (free cancellation) or Prepaid (cheaper, non-refundable) and your mileage package. Select the right protection package and add any extras – additional driver, child seat, sat-nav.

Step 3 – Confirm
Enter driver and contact details, your flight number or loyalty programme if applichible, then pay by card. Your confirmation arrives straight away and appears in the SIXT app under "My Bookings".

What if I don't bring the card I used to book to pick up my hire car?

Whether you can change your payment card depends on the rate you've chosen: with Flexi, you only pay at pick-up – simply bring a different card to the branch. With Prepaid, your driver and payment details cannot be changed any more, as payment has already been taken at the time of booking.

Flexi rate: Use a different card at pick-up
Bring the desired credit or debit card in the main driver's name to the branch.

The branch will hold the deposit on this card and charge it for the rental payment.

The card must have sufficient available balance or limit for both the rental and the deposit

Prepaid rate: Payment method is locked
At the time of booking, your payment method is charged immediately with the expected rental price (including extras and fees)

Driver and payment details can no longer be changed

Why the card and driver must match
SIXT checks the card against the main driver's driving licence and ID to prevent fraud.

Can someone else pick up my SIXT hire car on my behalf?

Only the main driver named on the SIXT booking can collect the vehicle. Changing the main driver online is not possible. If someone else needs to drive, simply message SIXT on WhatsApp or Live Chat, or make a new booking under the correct name.

Via WhatsApp or Live Chat
SIXT will review your booking and update the main driver for you. Just message them with your booking reference and the details of the new main driver.

Note: With Prepaid rates, driver and payment details are locked once the booking is made and can no longer be changed. In this case, you'll need to cancel and re-book (in line with the cancellation terms).

Re-book yourself
For Prepaid rates or short-notice changes, you can cancel your existing booking and create a new one under the correct name – online on the website or in the SIXT app.

Add an additional driver
If someone else would like to drive alongside the main driver, simply add them as an additional driver – online before pick-up or at the branch with their own driving licence.

What do I need to bring to pick up my SIXT hire car?

Bring the main driver’s full driving licence (held at least one year), a valid photo ID (usually a passport), and a credit or debit card in the main driver’s name.

Main driver checklist
Full, valid driving licence, held at least one year
Passport or national ID card
Credit or debit card in the main driver’s name with enough balance for the deposit
Your booking number or confirmation email (on your phone is fine)

Additional drivers
Every additional driver must be present at the counter with their own licence and a second photo ID. They’re added to the rental agreement.

Non-UK residents
Bring an International Driving Permit if your licence is not in the Roman alphabet.